FAQs
How do I place an order?
All of our products can be bought directly online via our Shop. For large-scale orders and custom configurations please email design@emptystate.com.
Is it possible to make a custom order?
You can customise elements such as finish and drop height for every state at our online Shop. For large-scale orders or further customisations, please get in touch with one of the team design@emptystate.com
How long is your lead time?
Most of our products will be with you between 4 to 6 weeks from placing your order, and we do have a few products that we keep in stock. Head over to the relevant product page on our Shop to find out an up-to-date lead time. If you urgently need a product sooner than this, get in touch with one of the team and we will do our best to meet your deadline - hello@emptystate.com.
Is it possible to see the products in person before ordering?
We have several products from the collection on display in our London studio where one of the team would be happy to show you around. Equally we can offer virtual appointments if this is more convenient for you. Please get in touch to organise your appointment design@emptystate.com.
Can you ship internationally?
Yes, we ship our products to all around the world directly from our London workshops.
Can I get an update on the progress of an existing order?
One of our team would be happy to help with an updated arrival date of your existing order. Please email hello@emptystate.com, quoting your order number to find out more.
Where are your products made?
All of our metal components are machined in-house at our London workshops and the glass is made in the Czech Republic, the global capital of glass blowing.
Every product is assembled in our London and Hertfordshire workshops.
Do you accept refunds?
We offer a 14 day return or exchange policy. Contact hello@emptystate.com quoting your order number to organise your return. For custom products unfortunately we cannot accept returns, please speak to the team hello@emptystate.com to find out your options.
Refunds will be processed within 10 working days of receipt of the item. You will be notified by email when this has been processed. Depending on the terms set by your bank, this will show in your account within 7–10 working days.